Skip to Content

23 June 2010 — DIFC Courts win ‘Best Public Sector Customer Service Team Award’

23 June 2010 — DIFC Courts win ‘Best Public Sector Customer Service Team Award’

June 23, 2010

•    DIFC Courts finalist for four UAE Customer Service Week STAR Awards
•    DIFC Courts collect award at ceremony in Abu Dhabi

Dubai, United Arab Emirates, 23 June 2010: The DIFC Courts, the Dubai International Financial Centre’s (DIFC) independent, common law judicial system, have won the ‘Best Public Sector Customer Service Award’ at a ceremony in Abu Dhabi. The DIFC Courts scooped the award after having been nominated in four categories of the 2010 UAE Customer Service Week STAR Awards. In addition to their victorious category, the Courts were finalists in the following categories; ‘Best Public Sector Citizen Service Initiative’ for the Pro Bono Programme, Javeiria El Edroos for the ‘Customer Service Skills Award’ and Amna Sultan Salim Alowais for the ‘Customer Service Leadership Award’.

The DIFC Courts work for the community to provide reliable, accessible, efficient and fair justice. DIFC Courts offers a Court of First Instance, a Small Claims Tribunal, and a Court of Appeals, ensuring world-class justice within the DIFC. Each team member is dedicated to providing high standards of fair and consistent representation. The Chief Justice and Deputy Chief Justice guide and support the DIFC Courts team and have established an open-door policy to enable employees to work efficiently and effectively.

Michael Hwang, Chief Justice of the DIFC Courts said: “We are honoured to be recognised for our efforts here at the DIFC Courts. We are fortunate to have enthusiastic members of staff who are dedicated to promoting the DIFC Courts vision, values and mission while maintaining transparency and projecting efficiency. This award is a testament to all their efforts and I would like to congratulate them on this achievement. We will not lose sight of the standards that we have set and we hope to continue to provide world class services to court users.”

Amna Sultan Al Owais, Deputy Registrar, Registrar of the Small Claims Tribunal and Award nominee added: “My leadership style focuses on fostering team work, motivation, and innovation. Through my experience in the DIFC Courts, I have found that these are the keys to excelling in customer service and by having a motivated team with innovative ideas, the whole organization is more effective in anticipating and responding to customer needs. I have also found that when my employees come to work and can trust that they have my full support, they feel empowered and when the customers feel welcomed and attended to, better results at every level of service are achieved. I always remind my employees to put themselves in the shoes of the customer, as it is only with empathy that we can fully understand customers’ needs and better serve them.”


Privacy Policy

The Dubai International Financial Centre and all its affiliates are committed to preserve the confidentiality, integrity and availability of client data and personal information.

Dubai International Financial Centre and all its affiliates employees, vendors, contract workers, shall follow Information Security Management System in all the processes and technology.

  1. DIFC Courts's Top Management is committed to secure information of all our interested parties.
  2. Information security controls the policies, processes, and measures that are implemented by DIFC Courts in order to mitigate risks to an acceptable level, and to maximize opportunities in order to achieve its information security objectives.
  3. DIFC Courts and all its affiliates shall adopt a systematic approach to risk assessment and risk treatment.
  4. DIFC Courts is committed to provide information security awareness among team members and evaluate the competency of all its employees.
  5. DIFC Courts and all its affiliates shall protect personal information held by them in all its form.
  6. DIFC Courts and all its affiliates shall comply with all regulatory, legal and contractual requirements.
  7. DIFC Courts and all its affiliates shall provide a comprehensive Business Continuity Plan encompassing the locations within the scope of the ISMS.
  8. Information shall be made available to authorised persons as and when required.
  9. DIFC Courts’s Top Management is committed towards continual improvement in information security in all our processes through regular review of our information security management system.


The content of the DIFC Courts website is provided for information purposes only and should be disregarded when making decisions on inheritance and any other matters. Whilst every reasonable effort is made to make the information and commentary accurate and up to date, the DIFC Courts makes no warranties or representations to you as to the accuracy, authenticity or completeness of the content on this website, which is subject to change at any time without notice. The information and commentary does not, and is not intended to, constitute legal advice by the DIFC Courts or any person employed or connected with it or formerly so employed or connected, to any person on any matter, be it in relation to inheritance, succession planning or otherwise. You are strongly advised to obtain specific, personal advice from a suitably qualified lawyer in relation to your personal circumstances and your objectives. The DIFC Courts does not assume any liability and shall not be liable to you for any damages, including but not limited to, direct or indirect, special, incidental or consequential damages, losses or expenses arising in connection with this website, its administration and any content or lack thereof found on it. The information on this web site is not to be displayed except in full screen format. Although care has been taken to provide links to suitable material from this site, no guarantee can be given about the suitability, completeness or accuracy of any of the material that this site may be linked to or other material on the internet. The DIFC Courts cannot accept any responsibility for the content of material that may be encountered therein.