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23 June 2010 — DIFC Courts win ‘Best Public Sector Customer Service Team Award’

23 June 2010 — DIFC Courts win ‘Best Public Sector Customer Service Team Award’

June 23, 2010

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•    DIFC Courts finalist for four UAE Customer Service Week STAR Awards
•    DIFC Courts collect award at ceremony in Abu Dhabi

Dubai, United Arab Emirates, 23 June 2010: The DIFC Courts, the Dubai International Financial Centre’s (DIFC) independent, common law judicial system, have won the ‘Best Public Sector Customer Service Award’ at a ceremony in Abu Dhabi. The DIFC Courts scooped the award after having been nominated in four categories of the 2010 UAE Customer Service Week STAR Awards. In addition to their victorious category, the Courts were finalists in the following categories; ‘Best Public Sector Citizen Service Initiative’ for the Pro Bono Programme, Javeiria El Edroos for the ‘Customer Service Skills Award’ and Amna Sultan Salim Alowais for the ‘Customer Service Leadership Award’.

The DIFC Courts work for the community to provide reliable, accessible, efficient and fair justice. DIFC Courts offers a Court of First Instance, a Small Claims Tribunal, and a Court of Appeals, ensuring world-class justice within the DIFC. Each team member is dedicated to providing high standards of fair and consistent representation. The Chief Justice and Deputy Chief Justice guide and support the DIFC Courts team and have established an open-door policy to enable employees to work efficiently and effectively.

Michael Hwang, Chief Justice of the DIFC Courts said: “We are honoured to be recognised for our efforts here at the DIFC Courts. We are fortunate to have enthusiastic members of staff who are dedicated to promoting the DIFC Courts vision, values and mission while maintaining transparency and projecting efficiency. This award is a testament to all their efforts and I would like to congratulate them on this achievement. We will not lose sight of the standards that we have set and we hope to continue to provide world class services to court users.”

Amna Sultan Al Owais, Deputy Registrar, Registrar of the Small Claims Tribunal and Award nominee added: “My leadership style focuses on fostering team work, motivation, and innovation. Through my experience in the DIFC Courts, I have found that these are the keys to excelling in customer service and by having a motivated team with innovative ideas, the whole organization is more effective in anticipating and responding to customer needs. I have also found that when my employees come to work and can trust that they have my full support, they feel empowered and when the customers feel welcomed and attended to, better results at every level of service are achieved. I always remind my employees to put themselves in the shoes of the customer, as it is only with empathy that we can fully understand customers’ needs and better serve them.”

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