DIFC Courts
  • Service Charter

Service Charter 

What you can expect from us?

  • Adhere to our court user service standards at all times;
  • Deal with you in a friendly, courteous and professional manner;
  • Demonstrate consistency and fairness in all our communications;
  • Operate with integrity and accountability;
  • Provide clear details of the service you are interested in;
  • Assign a suitable employee to ensure timely handling of all your enquiries;
  • Respond promptly to your phone calls, letters, emails (within two working days) and on-site visits during business hours;
  • Treat all your information and documentation with utmost confidentiality;
  • Ensure our website is updated and available and easily accessible at all times
  • Ensure all our employees are highly knowledgeable in their field of work and trained in court user service;
  • Collect your feedback and measure your satisfaction at regular intervals to improve the services offered; and
  • Ensure availability and suitability of the environment and facilities required to meet the high level of service standards.

What we expect from you

  • Treat our staff with courtesy and respect;
  • Provide a reasonable amount of information which will assist in completing the service;
  • Provide identification documents when requested;
  • Provide up-to-date information that is relevant to the service;
  • Respond to our employees enquires in a timely manner;
  • Assist with providing constructive feedback (complaints, suggestions, complements etc.) by participating in our regular court user satisfaction surveys; and
  • Abide by any legal requirements and other obligations.