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General guidelines for electronic bundles in the DIFC Courts


This protocol is a guideline to be used by Counsel and the Courts. It is intended to encourage and facilitate the use of electronic documents for cases in the DIFC Courts Court of First Instance (CFI) and Court of Appeal.

Filing and Service

Important notice:

Non-compliance with the above guidelines may result in your electronic bundle being returned.

During the hearing Counsel should refer to the electronic bundle numbering when addressing the Court.

Access to e-Bundle:

  1. Login to e-registry portal
  2. Click Our Cases Tab
  3. Click on specific case, right hand side of your case details e-bundle access icon will be available to navigate e-Bundle

Alternatively you can access your e-bundle using the following url:

Service Fee

Users of the CaseLines service will be charged $0.35 per page loaded into the system.

There is a minimum fee of $150 per case.

Support Contact

To contact CaseLines support, please visit our support desk at: or email '' ,Phone: 8000 320346

Support is available between UK business hours - 09:00 to 17:00 GMT (Monday to Friday and excluding public / bank holidays).

This service is offered by a third-party and please contact the support contact for further information


Privacy Policy

The Dispute Resolution Authority and all its affiliates are committed to preserve the confidentiality, integrity and availability of client data and personal information.

Dispute Resolution Authority and all its affiliates employees, vendors, contract workers, shall follow Information Security Management System in all the processes and technology.

  1. DRA's Top Management is committed to secure information of all our interested parties.
  2. Information security controls the policies, processes, and measures that are implemented by DRA in order to mitigate risks to an acceptable level, and to maximize opportunities in order to achieve its information security objectives.
  3. DRA and all its affiliates shall adopt a systematic approach to risk assessment and risk treatment.
  4. DRA is committed to provide information security awareness among team members and evaluate the competency of all its employees.
  5. DRA and all its affiliates shall protect personal information held by them in all its form.
  6. DRA and all its affiliates shall comply with all regulatory, legal and contractual requirements.
  7. DRA and all its affiliates shall provide a comprehensive Business Continuity Plan encompassing the locations within the scope of the ISMS.
  8. Information shall be made available to authorised persons as and when required.
  9. DRA’s Top Management is committed towards continual improvement in information security in all our processes through regular review of our information security management system.