DIFC Courts

DIFC Courts shines at UAE Customer Service Week for second consecutive year

Dubai, United Arab Emirates, 18 October 2011: The DIFC Courts, the Dubai International Financial Centre's (DIFC) independent, common law judicial system, have won a 'STAR (Skills and Knowledge, Teamwork, Awareness and Responsiveness) Customer Service Award' for their 'e-registry' platform, at a ceremony in Abu Dhabi. The DIFC Courts scooped the 2011 award in recognition of outstanding, user-friendly customer initiatives, and not for the first time, having been nominated in four categories at the 2010 UAE Customer Service Week STAR Awards, eventually coming away with the 'Public Sector Customer Service Award' on that occasion.

The DIFC Courts are community focused and work to provide reliable, accessible, efficient and fair justice, offering exemplary service at a Court of First Instance, a Small Claims Tribunal, and a Court of Appeals, ensuring safe, world-class justice. The DIFC Courts offer security to the community, benefitting Court users in Dubai and the UAE as a whole. Each team member dedicates all available resources to provide consistent and transparent case management, guided by the Chief Justice and Deputy Chief Justice and with help from Visionhall Information Systems, developers of interCOMM, the leading court case management system internationally.

Michael Hwang, Chief Justice of the DIFC Courts said: "It is always special to be recognised for outstanding efforts and we are proud of every one of our enthusiastic and dedicated members of staff have contributed to this success and who strive to deliver the best possible service to the users of the DIFC Courts. I would like to congratulate every one of the team on this award. This is the second year in a row we have been recognised at the Customer Service Awards, and it is a testament to our relentless efforts to continually provide world class services to court users."

Amna Sultan Al Owais, Deputy Registrar and Registrar of the Small Claims Tribunal: "Once again we have been recognised for the quality of our service and this is extremely pleasing, especially as I know how hard everyone at the DIFC Courts works to stand out for our customer service, our motivated team and innovative ideas. It is thanks to these standards that the customers feel welcomed and secure, and through a full understanding of customers' needs, we are able to serve them in the most efficient manner."

Following the award win, the DIFC Courts are set to host a conference on 'e-registry', due to take place in Dubai, to showcase their expertise in this area and educate attendees on the benefits of implementing such a successful and customer service oriented initiative.